WHO ARE WE, AND HOW WE CAN HELP YOU

Keep Connected Support Coordination (KCSC) is led by Bianca Phelan, she created KCSC to meet the growing number of participants in South East Melbourne, QLD and TAS who require Support Coordination and Specialist Support Coordination Services. Although we have SC and SSC's in VIC, QLD and TAS; we support participants across Australia with participants currently being supported in nearly every State in Australia.  

Bianca has assembled a highly effective and motivated team of Support Coordinators ready to help you. Please note that Bianca does not hold a case load as she is dedicated to leading her team so that the highest quality services can be provided to each participant.

Bianca has a Diploma of Community Services and has worked with people with disabilities for more than 15 years in varied roles such as youth case management, disability support worker, teachers aid in specialist disability schools, working at the DFFH to build funding packages and now Support Coordination. Please note that Bianca does not hold a case load as she is dedicated to leading her team so that the highest quality services can be provided to each participant.

Rebecca holds a Diploma of Community Services and has over 20 years working in the Community services sector. She has many years supporting youth in case management roles, targeted care packaging and working at the DFFH.

Bec is the most senior employee of KCSC and holds the role of Specialist Support Coordinator. Bec has been dedicated to supporting participants with Keep Connected since we opened in 2022. Bec resides in QLD and has extended our services to assist in her local area. 

Katherine has a Diploma in Community Services and had extensive work experience as a support worker and Forensic residential support worker before transitioning into Support Coordination. We have been blessed to have Katherine a part of our team since 2023.

Rachel holds a Bachelor of Psychological Science with a Master of Profession Psychology which she used to work as a Provisional Psychologist supporting youth in custody. Rachel has transferred these skills and experience to support people on the NDIS. We have had the privilege of Rachel supporting our participants since 2023.

Michelle has a Cert III in Community Services, her previous experience as a NDIS Plan Manager gives her special insight and knowledge when navigating the NDIS for participants. Michelle has been a phenomenal part of our team since 2024.

Michelle resides in Tasmania and has been able to extend our services to her local area. 

Jodie is one of our newest members at Keep Connected however brings a wealth of experience. With a Diploma of Community Services, Certificate in Assessment of Sexual Needs (ASK) and Certificate in administering the Child Pornography Offence Risk Tool (CPORT), Jodie is an expert in supporting complex participants. Jodie has been supporting people with disabilities for 12 years and has assisted participants with Support Coordination and Specialist Support Coordination in their plans to understand and coordinate their supports for the last 7 years.

Marni is one of our newest members at Keep Connected however, like Michelle, has over 6 years of experience as a Plan Manager. Marni is an expert on the NDIS Price Guide and NDIS Operational Guidelines. Marni is incredibly organised and has keen attention to details that set her apart from other coordinators. 

KCSC takes a person centered approach to each participant and empowers them to achieve their NDIS goals. We lead a holistic approach and can assist with formal and community supports as well as informal supports such as building and maintaining relationships with family and friends.

Keep Connected Support Coordination is a Registered NDIS Provider. Registration ID: 4-HC2KMXU

Organizational ID: 405 010 2670

ABN: 83 599 026 400